SPECIALIZED SERVICE

Digital Government

How can we better serve our citizens?

We are transforming the way the public sector provides services to citizens by creating services that are simpler, more accessible, integrated, and reliable.

Public services centered on people and focused on effectiveness.

LBC brings together public sector expertise, strategy, service design, interoperability and technology implementation through an end-to-end approach. We create inclusive experiences and measurable outcomes that enhance efficiency, build trust and increase public value.

How do we help our customers?

Services

eGovernment Strategy & Digital Public Services
We define digital transformation strategies and redesign public services around the needs and life stages of citizens and businesses, supporting organizations in assessing their maturity, defining roadmaps, operational models, and governance to create simpler, more efficient, and more inclusive services.
Public Sector Platforms & Portals

We design and modernize public platforms and portals, integrating information architecture, content, forms, workflows, and CMS solutions. We follow recognized standards for digital public services, such as Mosaico and the Ágora Design System, ensuring experiences that are simple, consistent, accessible, and aligned with back-office processes—and ready to evolve with the needs of citizens and public entities.
Digital Accessibility

We design people-centered public experiences using research, co-creation, service design, and usability testing, while integrating accessibility, inclusion, and plain language to simplify user journeys, increase digital adoption, and enhance citizen satisfaction and trust.
Open Data & Interoperability
We develop strategies and solutions for the secure and responsible sharing of public data, covering open data, interoperability, APIs, the “once-only” principle, digital identity, privacy, and information governance, thereby strengthening trust and the ability to generate public value from data.

Focused solutions

These solutions help organizations better understand their users, improve the digital experience, and create services that are more inclusive, efficient, and relevant.

Usability Testing

Understanding how users interact with digital services to identify improvement opportunities and increase value.

Accessibility Audit and Certification

Promote inclusive digital experiences through accessibility evaluation, adaptation, and certification.

CMS Modernization

Transform content platforms into more agile, integrated digital ecosystems ready for business evolution.

Citizen Experience & Service Design

Redesign the citizen and user experience, placing their needs at the center of service design.

Transforming organizations. Powering the future with AI.

With global relevance, a presence in 18 markets, and extensive experience across 13 industry sectors, LBC focuses on supporting clients to identify and achieve their performance potential through innovative transformation across the public, private, and social sectors.

Public Sector Projects

+ 20

Covering a wide range of areas, including strategy, processes, digital transformation, and data

Markets

Projects carried out in Portugal, Spain, South Africa, Angola, Cape Verde, Guinea, Mozambique, São Tomé and Príncipe, and Senegal.

Client satisfation

0 /6

High standards of quality and professional conduct.
Customer rating of 5.2 out of 6, audited by Bureau Veritas.