Docapesca took a decisive step in modernizing its relationship with users by creating Doca (Dock), an intelligent virtual agent integrated into its website. The project emerged from the need to offer useful, reliable, and accessible information autonomously and immediately, in a context where faster, more consistent, and smarter digital channels are required for citizens and internal employees.
The intelligent virtual agent we developed at Docapesca brings the institution closer to its customers and partners, making information more accessible and service more efficient. It was a project that combined technological innovation with the enhancement of the fisheries and ports sector. We are proud to contribute to a more modern, transparent Docapesca that is closer to the community.
João Mateus, partner at LBC
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