CORE SERVICE
Digital Government (NEW)
How do we better serve citizens?
We transform how the public sector serves citizens by creating services that are simpler, more accessible, integrated and trustworthy.
Public services that people
can actually use
We combine public sector expertise, strategy, service design, interoperability and technology implementation in an end-to-end approach. We create inclusive experiences and measurable outcomes, strengthening efficiency, trust and public value.
How do we help our customers?
Our mission is to help clients identify and achieve their performance potential through innovative transformation in the public, private and social sectors.
We define digital transformation strategies and redesign public services around the needs and life events of citizens and businesses. We support organisations in assessing maturity and defining roadmaps, operating models and governance frameworks to create simpler, more efficient and inclusive services.
We design and modernise public sector platforms and portals, integrating information architecture, content, forms, workflows and CMS solutions. We follow recognised digital public service standards, such as Mosaico and the Ágora Design System, ensuring simple, consistent and accessible experiences that connect seamlessly with back-office processes and are ready to evolve with the needs of citizens and public bodies.
We design people-centred public service experiences through research, co-creation, service design and usability testing. We embed accessibility, inclusion and plain language to simplify journeys, increase digital adoption, and strengthen citizen satisfaction and trust.
We develop strategies and solutions for the secure and responsible sharing of public data, covering open data, interoperability, APIs, the once-only principle, digital identity, privacy and information governance. This strengthens trust and the ability to generate public value from data.
Focused solutions
Introductory line: what these packaged solutions have in common and when a client should ask for them.
Usability Testing
What this solution delivers, in one or two lines.
Accessibility Audit & Certification
What this solution delivers, in one or two lines.
CMS Modernization
What this solution delivers, in one or two lines.
Citizen Experience & Service Design
What this solution delivers, in one or two lines.
Global Expertise, Transformative Impact
With global relevance, present in 18 countries and with extensive experience in 12 sectors of activity, we work to support clients to identify and achieve their performance potential through innovative transformation, in the public, private and social sectors.
Spanning a wide range of areas, including strategy, processes, digital transformation and data
Projects delivered in Portugal, Spain, South Africa, Angola, Cabo Verde, Guinea, Mozambique, São Tomé and Príncipe, and Senegal
High standards of quality and professional conduct.
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Connect with LBC Digital Government (NEW)
Talk to one of our managers