{"id":916,"date":"2022-11-08T11:27:33","date_gmt":"2022-11-08T11:27:33","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2022\/11\/08\/cidadaos-dados-e-inteligencia-a-administracao-publica-do-futuro\/"},"modified":"2026-10-27T17:28:07","modified_gmt":"2026-10-27T17:28:07","slug":"cidadaos-dados-e-inteligencia-a-administracao-publica-do-futuro","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/cidadaos-dados-e-inteligencia-a-administracao-publica-do-futuro\/","title":{"rendered":"Cidad\u00e3os, dados e intelig\u00eancia: a Administra\u00e7\u00e3o P\u00fablica do futuro"},"content":{"rendered":"

<\/p>\n\n\n\n

O futuro da Administra\u00e7\u00e3o P\u00fablica passa por uma organiza\u00e7\u00e3o mais \u00e1gil, focada no cidad\u00e3o, baseada em dados e intelig\u00eancia, ancorada por uma infraestrutura tecnol\u00f3gica eficiente e por decisores e funcion\u00e1rios que combinam uma cultura inovadora focada na qualidade do servi\u00e7o e na sustentabilidade com uma elevada capacidade operacional, no \u00e2mbito de recursos limitados e contextos em elevada mudan\u00e7a.<\/p>\n\n\n\n

No contexto da Administra\u00e7\u00e3o Local o desafio da modernidade \u00e9 mais exigente, devido \u00e0 maior proximidade com os cidad\u00e3os e \u00e0 multiplicidade de mat\u00e9rias sob gest\u00e3o. Adicionalmente, cada entidade local tem uma especificidade pr\u00f3pria, territorial, sociocultural e econ\u00f3mica. Aqui, os desafios da sustentabilidade, da transi\u00e7\u00e3o digital e da descentraliza\u00e7\u00e3o abrem novas oportunidades que importa endere\u00e7ar.<\/p>\n\n\n\n

Na Administra\u00e7\u00e3o Central s\u00e3o v\u00e1rias as tend\u00eancias que se encontram a dar forma \u00e0 realidade da atua\u00e7\u00e3o e da sua rela\u00e7\u00e3o com o p\u00fablico:<\/p>\n\n\n\n

    \n
  1. O servi\u00e7o p\u00fablico est\u00e1 mais centrado no cidad\u00e3o
    <\/strong>O cidad\u00e3o est\u00e1 mais informado, conectado e exigente do que nunca e espera uma experi\u00eancia multicanal, usando os seus canais preferidos, e com os mais elevados padr\u00f5es de personaliza\u00e7\u00e3o, escolha, velocidade, satisfa\u00e7\u00e3o e seguran\u00e7a em cada intera\u00e7\u00e3o.

    <\/li>\n\n\n\n
  2. A governa\u00e7\u00e3o tornou-se mais \u00e1gil atrav\u00e9s da moderniza\u00e7\u00e3o tecnol\u00f3gica
    <\/strong>Exige-se uma maior flexibilidade e uma maior adaptabilidade do setor p\u00fablico nos processos de decis\u00f5es pol\u00edticas, na regulamenta\u00e7\u00e3o, no procurement e na gest\u00e3o da for\u00e7a de trabalho. \u00c9 necess\u00e1rio simplificar ainda mais os processos de decis\u00e3o, automatizar as opera\u00e7\u00f5es e promover uma cultura de inova\u00e7\u00e3o e de adaptabilidade.

    <\/li>\n\n\n\n
  3. A aposta futura \u00e9 em dados e sistemas cognitivos<\/strong>As plataformas de dados permitem a r\u00e1pida e confi\u00e1vel entrega de servi\u00e7os ao cidad\u00e3o, e as entidades p\u00fablicas dever\u00e3o desenvolver novas estrat\u00e9gias e abordagens para maximizar o valor dos dados em termos de recolha estruturada, agrega\u00e7\u00e3o inteligente, an\u00e1lise orientada para objetivos concretos, e processamento \u00fatil ao cidad\u00e3o e empresas. \u00c9 aconselh\u00e1vel acelerar a administra\u00e7\u00e3o aberta, baseada em dados abertos aos cidad\u00e3os e empresas. As resist\u00eancias culturais \u00e0 partilha de informa\u00e7\u00e3o entre organismos e as limita\u00e7\u00f5es legais devem ser devidamente endere\u00e7adas.

    <\/li>\n\n\n\n
  4. Procura-se atrair e requalificar a pr\u00f3xima gera\u00e7\u00e3o de funcion\u00e1rios p\u00fablicos
    <\/strong>A ado\u00e7\u00e3o de tecnologias digitais, como portais online e sistemas mais sofisticados baseados em intelig\u00eancia artificial e deep learning aumentaram a procura por trabalhadores altamente qualificados. A Administra\u00e7\u00e3o P\u00fablica dever\u00e1 fazer o levantamento das compet\u00eancias necess\u00e1rias no presente e no futuro, identificar os gaps existentes e previstos e atuar de modo proativo por forma a n\u00e3o se descapitalizar em termos das compet\u00eancias necess\u00e1rias para servir adequadamente os cidad\u00e3os e as empresas.

    <\/li>\n<\/ol>\n\n\n\n

    Implica\u00e7\u00f5es para a implementa\u00e7\u00e3o<\/h3>\n\n\n\n

    De acordo com Margarida Gon\u00e7alves<\/a>, partner na LBC respons\u00e1vel pelo setor p\u00fablico, o PRR \u2013 Plano de Recupera\u00e7\u00e3o e Resili\u00eancia \u00e9 uma oportunidade que n\u00e3o deve ser desperdi\u00e7ada na supera\u00e7\u00e3o destes desafios. Para este efeito, afirma, \u201c\u00e9 necess\u00e1rio que os projetos n\u00e3o envolvam apenas PMO \u2013 Gest\u00e3o de Projeto, mas tamb\u00e9m Gest\u00e3o da Mudan\u00e7a. O PMO apenas garante a execu\u00e7\u00e3o, mas nada garante em termos de ado\u00e7\u00e3o e de impacto. A Gest\u00e3o da Mudan\u00e7a maximiza o impacto do investimento nos stakeholders\u201d. Neste sentido, a abordagem LBC favorece o bin\u00f3mio gest\u00e3o do projeto e gest\u00e3o da mudan\u00e7a.<\/p>\n\n\n\n

    A LBC conta com a experi\u00eancia adquirida em mais de 300 projetos na Administra\u00e7\u00e3o P\u00fablica portuguesa Central e Local, no setor p\u00fablico empresarial e nas entidades p\u00fablicas aut\u00f3nomas. Somos aceleradores da moderniza\u00e7\u00e3o da Administra\u00e7\u00e3o P\u00fablica portuguesa. Fale connosco.<\/a><\/p>","protected":false},"excerpt":{"rendered":"

    O futuro da Administra\u00e7\u00e3o P\u00fablica passa por uma organiza\u00e7\u00e3o mais \u00e1gil, focada no cidad\u00e3o, baseada em dados e intelig\u00eancia, ancorada por uma infraestrutura tecnol\u00f3gica..<\/p>","protected":false},"author":2,"featured_media":19708,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[258],"tags":[],"setor":[103],"pais":[91],"servico":[320,338,341],"class_list":["post-916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","setor-public-administration-and-education","pais-portugal","servico-digital-government","servico-egovernment-strategy-digital-public-services","servico-open-data-interoperability"],"acf":[],"yoast_head":"\nCitizens, data and intelligence: the Public Administration of the future - LBC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lbc-global.com\/pt\/cidadaos-dados-e-inteligencia-a-administracao-publica-do-futuro\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Citizens, data and intelligence: the Public Administration of the future - 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