{"id":591,"date":"2017-08-10T10:49:24","date_gmt":"2017-08-10T10:49:24","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2017\/08\/10\/manual-de-procedimentos-para-uma-gestora-de-aeroportos-africana-transpor\/"},"modified":"2026-10-20T09:06:26","modified_gmt":"2026-10-20T09:06:26","slug":"manual-de-procedimentos-para-uma-gestora-de-aeroportos-africana-transpor","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/manual-de-procedimentos-para-uma-gestora-de-aeroportos-africana-transpor\/","title":{"rendered":"Manual de procedimentos para uma gestora de aeroportos africana"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Avalia\u00e7\u00e3o<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O processo incluiu uma fase de transfer\u00eancia de conhecimento, atrav\u00e9s da implementa\u00e7\u00e3o de um manual interativo de processos, instalado num portal para f\u00e1cil acesso aos colaboradores da ENANA. A LBC apoiou a entidade na revis\u00e3o da avalia\u00e7\u00e3o de performance, com a defini\u00e7\u00e3o e implementa\u00e7\u00e3o do sistema de avalia\u00e7\u00e3o de desempenho (num processo que abrangeu 30 \u00e1reas org\u00e2nicas e 498 trabalhadores).<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Implementa\u00e7\u00e3o<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A LBC tamb\u00e9m procedeu \u00e0 identifica\u00e7\u00e3o e quantifica\u00e7\u00e3o de iniciativas de cria\u00e7\u00e3o de valor para a da ENANA em Angola, processo que incluiu as seguintes \u00e1reas de interven\u00e7\u00e3o: aumento de receitas, com quatro \u00e1reas de atua\u00e7\u00e3o (aumento das tarifas de avia\u00e7\u00e3o; expans\u00e3o das receitas de publicidade; aluguer de espa\u00e7os e estacionamento autom\u00f3vel; revis\u00e3o dos contratos de handling e das antenas de telecomunica\u00e7\u00f5es); redu\u00e7\u00e3o de custos, com mais de dez \u00e1reas de atua\u00e7\u00e3o, entre as quais a adapta\u00e7\u00e3o dos hor\u00e1rios de funcionamento dos aeroportos, a racionaliza\u00e7\u00e3o do quadro de pessoal, o eliminar do duplo rendimento de aposentados, a otimiza\u00e7\u00e3o da limpeza e seguran\u00e7a, terceiriza\u00e7\u00e3o do posto m\u00e9dico, encerramento de servi\u00e7os, avalia\u00e7\u00e3o do plano de remunera\u00e7\u00f5es, ou ainda a otimiza\u00e7\u00e3o das compras; aumento do cash flow, com quatro \u00e1reas de atua\u00e7\u00e3o: contratualiza\u00e7\u00e3o das atividades de servi\u00e7o p\u00fablico; revis\u00e3o dos processos de fatura\u00e7\u00e3o e cobran\u00e7a; reformula\u00e7\u00e3o do neg\u00f3cio do TECA (terminal de carga a\u00e9rea); negocia\u00e7\u00e3o de um plano de liquida\u00e7\u00e3o de d\u00edvida, sobretudo com os grandes clientes.<\/p>","protected":false},"excerpt":{"rendered":"<p>A Empresa Nacional de Explora\u00e7\u00e3o de Aeroportos e Navega\u00e7\u00e3o A\u00e9rea de Angola quis otimizar a sua efici\u00eancia, melhorando em simult\u00e2neo o servi\u00e7o aos clientes. Neste sentido, selecionou a LBC para elaborar o manual de procedimentos.<\/p>","protected":false},"author":2,"featured_media":590,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[105],"pais":[84],"servico":[317,329],"class_list":["post-591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-transportation-mobility-and-logistics","pais-cabo-verde","servico-business-digital-transformation","servico-operations-performance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Procedure manual for an African airport manager - LBC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lbc-global.com\/pt\/manual-de-procedimentos-para-uma-gestora-de-aeroportos-africana-transpor\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procedure manual for an African airport manager - LBC\" \/>\n<meta property=\"og:description\" content=\"The National Company for the Operation of Airports and Air Navigation of Angola wanted to optimize its efficiency, while simultaneously improving customer service. 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