{"id":577,"date":"2017-08-10T10:21:54","date_gmt":"2017-08-10T10:21:54","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2017\/08\/10\/reforcar-as-competencias-de-rh-numa-empresa-de-entretenimento\/"},"modified":"2026-10-20T10:45:28","modified_gmt":"2026-10-20T10:45:28","slug":"reforcar-as-competencias-de-rh-numa-empresa-de-entretenimento","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/reforcar-as-competencias-de-rh-numa-empresa-de-entretenimento\/","title":{"rendered":"Refor\u00e7ar RH numa empresa de entretenimento"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Gest\u00e3o da mudan\u00e7a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Este projeto foi desenvolvido para uma empresa de origem sul-africana no \u00e2mbito da sua estrat\u00e9gia de lideran\u00e7a do mercado angolano, tendo como grande objetivo desenvolver compet\u00eancias dos visados e ter uma gest\u00e3o eficaz de equipas e contou com o apoio da LBC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em 2009 a companhia estava a passar por um processo de reestrutura\u00e7\u00e3o que envolveu uma gest\u00e3o da mudan\u00e7a a todos os n\u00edveis. No caso dos supervisores de atendimento ao cliente, era necess\u00e1ria forma\u00e7\u00e3o e apoio para que o seu desempenho se enquadrasse nas novas exig\u00eancias da companhia, e para que, em seguida, pudessem eles pr\u00f3prios formar outros quadros. A forma\u00e7\u00e3o visava debelar quest\u00f5es de disciplina e de relacionamento; potenciar a capacidade de liderar, mobilizar e responsabilizar equipas em prol de resultados, gerindo conflitos; desenvolver capacidades de gest\u00e3o, como a dificuldade em planear e cumprir escalas, de induzir empenho e responsabilidade e de reportar a atividade de atendimento; e ainda a defini\u00e7\u00e3o dos diferentes pap\u00e9is desempenhados (os supervisores n\u00e3o tinham sido nomeados formalmente, havendo alguma indefini\u00e7\u00e3o de responsabilidade e de compromisso). O objetivo central era refor\u00e7ar as compet\u00eancias e as capacidades t\u00e9cnicas e de gest\u00e3o de equipas. Adicionalmente, cada formando teve um plano de desenvolvimento individual.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Forma\u00e7\u00e3o<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A forma\u00e7\u00e3o \u2013 que teve a dura\u00e7\u00e3o de cinco semanas, num projeto de oito semanas, e com acompanhamento ao longo de seis meses \u2013 conseguiu promover e uniformizar melhorias processuais, capacitar\/dotar os supervisores de atendimento ao cliente de meios para melhor coordenarem as equipas, aumentar o fluxo de comunica\u00e7\u00e3o e entendimento entre a dire\u00e7\u00e3o e o atendimento ao cliente, assim como dotar os supervisores de compet\u00eancias para uma gest\u00e3o eficaz de Recursos Humanos em diferentes condi\u00e7\u00f5es (ex. desenho e gest\u00e3o de escalas, lan\u00e7amento de um novo servi\u00e7o ou campanha).<\/p>","protected":false},"excerpt":{"rendered":"<p>Uma distribuidora de televis\u00e3o por sat\u00e9lite do continente africano contou com o apoio da LBC na conce\u00e7\u00e3o do programa de forma\u00e7\u00e3o para supervisores de atendimento ao cliente (presencial e telef\u00f3nico) em Angola.<\/p>","protected":false},"author":2,"featured_media":576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[104],"pais":[81],"servico":[245,114],"class_list":["post-577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-telecommunications-media-and-technology","pais-angola","servico-gestao-da-mudanca","servico-desenvolvimento-de-talento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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