{"id":471,"date":"2016-12-28T12:57:45","date_gmt":"2016-12-28T12:57:45","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2016\/12\/28\/racionalizar-uma-recem-criada-entidade-publica-de-cariz-empresarial\/"},"modified":"2026-10-27T14:48:43","modified_gmt":"2026-10-27T14:48:43","slug":"racionalizar-uma-recem-criada-entidade-publica-de-cariz-empresarial","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/racionalizar-uma-recem-criada-entidade-publica-de-cariz-empresarial\/","title":{"rendered":"Racionalizar uma rec\u00e9m-criada entidade p\u00fablica"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Recomenda\u00e7\u00f5es<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tendo como mote a integra\u00e7\u00e3o de servi\u00e7os de diversos organismos estatais, a LBC come\u00e7ou por fazer um benchmark a empresas de servi\u00e7os partilhados no Reino Unido, na Austr\u00e1lia, no Canad\u00e1, na Nova Zel\u00e2ndia, na Dinamarca e nos EUA. E concluiu que as principais vantagens da cria\u00e7\u00e3o de centros de servi\u00e7os partilhados passam pela melhoria da qualidade do servi\u00e7o e a redu\u00e7\u00e3o de custos. Com base na informa\u00e7\u00e3o reunida a partir das melhores pr\u00e1ticas internacionais, as recomenda\u00e7\u00f5es incidiram em cinco vertentes para um melhor funcionamento da GeRAP: modelo de governa\u00e7\u00e3o, monitoriza\u00e7\u00e3o do desempenho, gest\u00e3o da mudan\u00e7a, comunica\u00e7\u00e3o e dimensionamento. O r\u00e1cio da dimens\u00e3o da estrutura da GeRAP face aos recursos processados ficou alinhado com o benchmarking internacional realizado nas empresas de servi\u00e7os partilhados.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Simplicidade organizacional<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O desenho e a reengenharia de processos constitu\u00edram uma compet\u00eancia-chave a desenvolver na estrutura\u00e7\u00e3o inicial da atividade da GeRAP, bem como numa perspetiva de continuidade, de forma a garantir a flexibilidade de ajuste \u00e0 dimens\u00e3o e a novas especifica\u00e7\u00f5es. Nos Recursos Humanos, por exemplo, as recomenda\u00e7\u00f5es apontaram como compet\u00eancias-chave a desenvolver a orienta\u00e7\u00e3o para o cliente\/mercado; a gest\u00e3o contratual de acordos de n\u00edveis de servi\u00e7o; a \u00e1rea comercial e produ\u00e7\u00e3o de business cases; a gest\u00e3o e reengenharia de processos; e ainda a gest\u00e3o da mudan\u00e7a. Entre os princ\u00edpios imperativos para a GeRAP encontravam-se a simplicidade organizacional, com um reduzido n\u00famero de n\u00edveis hier\u00e1rquicos; a aposta na qualidade dos Recursos Humanos; o aproveitamento das val\u00eancias existentes, com a realoca\u00e7\u00e3o de bons recursos para a GeRAP; e ainda o recorrer ao outsourcing em fun\u00e7\u00f5es n\u00e3o cr\u00edticas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A implementa\u00e7\u00e3o das recomenda\u00e7\u00f5es, e o plano gizado, visaram tornar a GeRAP uma parte importante na moderniza\u00e7\u00e3o da administra\u00e7\u00e3o p\u00fablica, com uma maior efici\u00eancia e economia de escala; e com o break-even point a ser atingido no terceiro ano de atividade.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;<\/h3>","protected":false},"excerpt":{"rendered":"<p>GeRAP: Desenvolver mais e melhores servi\u00e7os partilhados para a fun\u00e7\u00e3o p\u00fablica ao mais baixo custo.<\/p>","protected":false},"author":2,"featured_media":470,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[103],"pais":[91],"servico":[245,320,338,328],"class_list":["post-471","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-public-administration-and-education","pais-portugal","servico-gestao-da-mudanca","servico-digital-government","servico-egovernment-strategy-digital-public-services","servico-organizational-development-change-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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