{"id":463,"date":"2016-12-27T17:46:14","date_gmt":"2016-12-27T17:46:14","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2016\/12\/27\/concecao-do-manual-de-qualidade-do-maior-grupo-financeiro-de-portugal\/"},"modified":"2026-10-20T08:22:59","modified_gmt":"2026-10-20T08:22:59","slug":"concecao-do-manual-de-qualidade-do-maior-grupo-financeiro-de-portugal","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/concecao-do-manual-de-qualidade-do-maior-grupo-financeiro-de-portugal\/","title":{"rendered":"Conce\u00e7\u00e3o do manual de qualidade do maior grupo financeiro de Portugal"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Promo\u00e7\u00e3o da efici\u00eancia<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O GCL contribui para a promo\u00e7\u00e3o da efici\u00eancia dos processos e melhoria da qualidade do servi\u00e7o prestado ao cliente; compete-lhe ainda assegurar a rela\u00e7\u00e3o com entidades institucionais, nomeadamente com o Banco de Portugal, em mat\u00e9ria de supervis\u00e3o comportamental.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Um garante<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O manual concebido pela LBC aclara \u00e1reas como a defini\u00e7\u00e3o estrat\u00e9gica; a monitoriza\u00e7\u00e3o da atividade; a gest\u00e3o de reclama\u00e7\u00f5es, da melhoria cont\u00ednua e comunica\u00e7\u00e3o, de Recursos Humanos, administrativa, financeira e de infraestruturas. O documento criado ficou assim como um garante de que o GCL \u2013 que tem como miss\u00e3o melhorar o n\u00edvel de satisfa\u00e7\u00e3o dos clientes da institui\u00e7\u00e3o, bem como gerir e fazer o tratamento de reclama\u00e7\u00f5es e a identifica\u00e7\u00e3o de oportunidades de melhoria que da\u00ed decorram \u2013 assegura a rela\u00e7\u00e3o com outros \u00f3rg\u00e3os de estrutura interna e entidades externas enquanto seus clientes, fornecedores ou parceiros.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;<\/h3>","protected":false},"excerpt":{"rendered":"<p>LBC worked together with the leader in the banking sector in Portugal to create a quality manual for the Customer Support Office &#8211; GCL.<\/p>","protected":false},"author":2,"featured_media":462,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[101],"pais":[91],"servico":[317,329],"class_list":["post-463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-financial-services","pais-portugal","servico-business-digital-transformation","servico-operations-performance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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