{"id":426,"date":"2016-12-22T17:55:53","date_gmt":"2016-12-22T17:55:53","guid":{"rendered":"https:\/\/lbc.leadershipbt.com\/2016\/12\/22\/dar-voz-aos-cidadaos-de-uma-autarquia-via-um-portal\/"},"modified":"2026-10-20T09:31:28","modified_gmt":"2026-10-20T09:31:28","slug":"dar-voz-aos-cidadaos-de-uma-autarquia-via-um-portal","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/dar-voz-aos-cidadaos-de-uma-autarquia-via-um-portal\/","title":{"rendered":"Dar voz aos cidad\u00e3os atrav\u00e9s de um portal"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Uniformiza\u00e7\u00e3o e centraliza\u00e7\u00e3o<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Era fulcral criar um mecanismo para ouvir\/acolher os inputs dos cidad\u00e3os, bem como um servi\u00e7o de informa\u00e7\u00e3o \u2013 determinantes para acelerar o processo de crescimento e fortalecer o Munic\u00edpio de Caraguatatuba.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entre os v\u00e1rios desafios encontrava-se a uniformiza\u00e7\u00e3o dos processos, o centralizar e a triagem simult\u00e2nea das entradas de pedidos de informa\u00e7\u00e3o e reclama\u00e7\u00f5es. A LBC foi a escolhida para apoiar a autarquia de Caraguatatuba, tendo desenvolvido \u201cA Voz do Mun\u00edcipe\u201d, um mecanismo em Sequence atrav\u00e9s do qual as sugest\u00f5es, reclama\u00e7\u00f5es e pedidos dos cidad\u00e3os e\/ou comerciantes de Caragu\u00e1 s\u00e3o geridas de modo eficaz.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Sistema personalizado<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A LBC concebeu e implementou \u2013 atrav\u00e9s da unidade de neg\u00f3cio dedicada \u00e0s tecnologias de informa\u00e7\u00e3o, parceira certificada em Sequence pela israelita PNMsoft, criadora do software e gold partner da Microsoft \u2013 o sistema personalizado em tr\u00eas semanas, permitindo aumentar o grau de satisfa\u00e7\u00e3o dos habitantes enquanto proporciona informa\u00e7\u00e3o fi\u00e1vel \u00e0 autarquia. A operacionaliza\u00e7\u00e3o teve em considera\u00e7\u00e3o quatro dimens\u00f5es: a estrat\u00e9gia e objetivos; a organiza\u00e7\u00e3o e Recursos Humanos; procedimentos; o sistema de informa\u00e7\u00e3o em si. E envolveu as 17 secretarias da prefeitura (edilidade), em que o Sequence foi integrado com o portal do munic\u00edpio, possibilitando o gerar de processos por parte dos cidad\u00e3os. Tal possibilitou o desenvolvimento de um conjunto de relat\u00f3rios de monitoriza\u00e7\u00e3o, permitindo \u00e0 autarquia controlar o estado dos processos, o grau de resolu\u00e7\u00e3o por cada secretaria, assim como obter dados estat\u00edsticos relevantes.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Maior rapidez de resposta<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O projeto criado pela LBC resultou numa maior rapidez de resposta ao mun\u00edcipe; no controlo de todas as entradas de pedidos de informa\u00e7\u00e3o, reclama\u00e7\u00f5es, sugest\u00f5es e elogios; na uniformiza\u00e7\u00e3o do tratamento dos pedidos de informa\u00e7\u00e3o e ou reclama\u00e7\u00f5es; uma tramita\u00e7\u00e3o autom\u00e1tica e imediata dos processos (como, por exemplo, relat\u00f3rio dos utilizadores que interferiram na resolu\u00e7\u00e3o de um processo, e em que momento o fizeram); acesso a dados de monitoriza\u00e7\u00e3o, tanto de informa\u00e7\u00e3o estat\u00edstica (caracteriza\u00e7\u00e3o das solicita\u00e7\u00f5es), bem como do conte\u00fado dos pedidos (assunto, n.\u00ba de pedidos\/reclama\u00e7\u00f5es por secretaria, n\u00famero de processos resolvidos e pendentes, grau de satisfa\u00e7\u00e3o do mun\u00edcipe quanto \u00e0 resposta dada pela secretaria respons\u00e1vel, entre outros).<\/p>","protected":false},"excerpt":{"rendered":"<p>Um dos principais destinos de atra\u00e7\u00e3o tur\u00edstica do Estado de S\u00e3o Paulo, no Brasil, queria estar mais pr\u00f3ximo dos seus mun\u00edcipes, tanto particulares como empresas.<\/p>","protected":false},"author":2,"featured_media":425,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[106],"pais":[83],"servico":[275,320],"class_list":["post-426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-tourism-and-leisure","pais-brasil","servico-business-process-management","servico-digital-government"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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