{"id":16085,"date":"2026-02-24T16:12:18","date_gmt":"2026-02-24T16:12:18","guid":{"rendered":"https:\/\/lbc-global.com\/?p=16085"},"modified":"2026-10-27T18:08:14","modified_gmt":"2026-10-27T18:08:14","slug":"azeitona-o-novo-agente-virtual-que-aproxima-a-dgav-das-pessoas","status":"publish","type":"post","link":"https:\/\/lbc-global.com\/pt\/azeitona-o-novo-agente-virtual-que-aproxima-a-dgav-das-pessoas\/","title":{"rendered":"Azeitona: o novo agente virtual que aproxima a DGAV das pessoas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">A Dire\u00e7\u00e3o-Geral de Alimenta\u00e7\u00e3o e Veterin\u00e1ria (DGAV) enfrenta um desafio estrutural: gerir elevados volumes de pedidos de informa\u00e7\u00e3o, muitas vezes t\u00e9cnicos e urgentes, num contexto de enquadramentos regulat\u00f3rios exigentes e de expectativas crescentes por parte de cidad\u00e3os e profissionais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A diversidade de temas, a procura constante de esclarecimentos e a necessidade de garantir respostas consistentes revelaram a import\u00e2ncia de criar um ponto de contacto digital, capaz de ampliar a capacidade de servi\u00e7o sem comprometer rigor nem qualidade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Foi neste cen\u00e1rio que surgiu a Azeitona, o agente virtual inteligente desenvolvido pela parceira tecnol\u00f3gica LBC com intelig\u00eancia artificial (IA) conversacional e capacidade para interagir em mais de 20 l\u00ednguas.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Estamos plenamente satisfeitos com o profissionalismo do gestor e equipa do projeto. A rapidez e efici\u00eancia de resposta foi muito grande. Sempre que foram detetados pequenos problemas, os mesmos foram prontamente resolvidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Susana Guedes Pombo, diretora da DGAV<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Continue a ler, em <a href=\"https:\/\/lbc-global.com\/wp-content\/uploads\/2026\/02\/Azeitona-o-novo-agente-virtual-que-aproxima-a-DGAV-dos-cidadaos.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">portugu\u00eas<\/a> ou <a href=\"https:\/\/lbc-global.com\/wp-content\/uploads\/2026\/02\/EN_Azeitona-o-novo-agente-virtual-que-aproxima-a-DGAV-dos-cidadaos.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">ingl\u00eas<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>A DGAV decidiu refor\u00e7ar a capacidade de atendimento com um novo canal digital inteligente. A LBC desenvolveu a Azeitona, um agente virtual capaz de responder com rigor e fluidez a temas complexos, que aproximou a institui\u00e7\u00e3o de cidad\u00e3os e profissionais atrav\u00e9s de um servi\u00e7o mais acess\u00edvel, consistente e moderno.<\/p>","protected":false},"author":12,"featured_media":16090,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[259],"tags":[],"setor":[107,100],"pais":[303],"servico":[337,317,321,319,323],"class_list":["post-16085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project","setor-agriculture-and-rural-development","setor-health-and-biotechnology","pais-lisboa","servico-ai-strategy-transformation","servico-business-digital-transformation","servico-development-consulting","servico-digital-transformation-strategy","servico-innovation-strategy-governance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Azeitona: the new virtual agent that brings DGAV closer to people - LBC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lbc-global.com\/pt\/azeitona-o-novo-agente-virtual-que-aproxima-a-dgav-das-pessoas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Azeitona: the new virtual agent that brings DGAV closer to people - LBC\" \/>\n<meta property=\"og:description\" content=\"The DGAV decided to strengthen its service capacity with a new intelligent digital channel. 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